Rated 'Excellent' on

Customer Support

How can I get in touch with WagTag?

You can use our website live chat in the bottom right of the screen, send a message on our contact form, or email us.

I want to add more pet tags to my subscription. How can I do that?

All you need to do is order another tag from our website, when you receive it you can add it to your subscription by scanning the tag and upgrading your account by following the usual steps.

How do I cancel my subscription?

You can cancel your subscription by accessing your account page, navigating to the subscriptions zone and clicking 'manage your plan'.

What do I do if my tag is lost or damaged?

You can use our website live chat in the bottom right of the screen, send a message on our contact form, or email us - we'll be able to get you back up and running in no time!

Im struggling to set up my pet tag. What do I do?

We're always on hand to help! Just drop us a message and we'll help you get set up. You can use our website live chat in the bottom right of the screen, send a message on our contact form, or email us.

How do I change my payment details?

You can change your payment details by accessing your account page, navigating to the subscriptions zone and clicking 'manage your plan'.